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Helpful FAQ's

Pre-Sales Issues

We are experienced manufacturer since 2003 . Our factory covers an area of 6400 ㎡and has 140 employees.
We are located Ruian City, Zhejiang Province,China. Welcome you to visit us.
Absolutely. We accept your specified requirements and provide the best solutions for you.
Tell us about your product details:
1. The dimension of the bag you want.
2. What’s the output you want?
3. What's the material of your bag?
4. Other requires you want.We will suggest the best machine for you based on your requires.
Helpful FAQ's

Relevant terms in Sales

30% of the total payment in advance after the contract signed. The balance 70% should be paid before shipment. Other payment terms can be negotiated.
For standard machine can be delivered within 40 working days generally after the deposit confirmed.
For non-standard machine order, we will double check the best delivery date from production line for you according the actual production schedule.It mostly takes 60 working days.
We supply different checking types for you.
1. Nominated inspection agency.
2. Online Meeting
3. Testing videos
4. Sending sample bags
Packed carefully in vacuum plus bottom tray (wooden tray or steel tray). We usually make the shipment by sea from Ningbo port,China.
Helpful FAQ's

After-sales Services

Warranty period of the product is 12 months.
Lifetime maintenance services is available. We will keep in contact you regularly about the machine maintenance.
1)If you have any using problems, you can directly call our 24-hour hotline or send the email to our after-sales department .We will respond immediately and provide the instruction within 24 hours.
2)If there is any quality problem , we have comprehensive and timely ways for you to solve it:
a.Send spare parts to fix.
b.Remotely assist in maintenance.
c.Notify our agent office to arrange engineer to the your factory if in appropriate distance.
d.Our headquarter dispatches relevant engineer to the your factory directly.